JUNE 25 - JULY 9 2020

Virtual Conference FAQ

This is where you can find useful tips and helpful information regarding the Association's first-ever virtual conference! We enjoyed exploring this exciting, new frontier together. Feel free to contact us at or 610-708-3010 if you can't find the answer to your question here. 


What happened to the in-person event in Portland, Oregon?

On April 7 of this year, the Association announced that it had officially cancelled the in-person 2020 Annual Conference in Portland, Oregon. This decision was reached after a great deal of discussion and thought with the Portland partners and community, and was made to protect the safety of members, staff, hosts, and all involved given the uncertain circumstances surrounding the COVID-19 pandemic. This information was sent to all of our members through various communication streams (including email) and included details for those who had already booked their flights and hotel rooms. The Association also announced that it had made new arrangements to hold a virtual conference in its place, and plans to host another in-person event in Portland at a future date. We love you Portland!

When will the 2020 virtual conference take place?

The 2020 Virtual Conference will take place during the below dates and times. 

Thursday, June 25 
3:00-5:15p.m. (ET) / 2:00p.m.-4:15p.m. (CT) / 1:00p.m.-3:15p.m. (MT) / 12:00p.m.-2:15p.m. (PT) 

Tuesday, June 30
1:00-5:00p.m. (ET) / 12:00p.m.-4:00p.m. (CT) / 11:00a.m.-3:00p.m. (MT) / 10:00a.m.-2:00p.m. (PT) 

Thursday, July 2
1:00-5:00p.m. (ET) / 12:00p.m.-4:00p.m. (CT) / 11:00a.m.-3:00p.m. (MT) / 10:00a.m.-2:00p.m. (PT) 

Tuesday, July 7
1:00-5:00p.m. (ET) / 12:00p.m.-4:00p.m. (CT) / 11:00a.m.-3:00p.m. (MT) / 10:00a.m.-2:00p.m. (PT) 

Thursday, July 9
1:00-5:00p.m. (ET) / 12:00p.m.-4:00p.m. (CT) / 11:00a.m.-3:00p.m. (MT) / 10:00a.m.-2:00p.m. (PT) 

Check out the full schedule here for the full listing of sessions, presentations, speakers, and descriptions! Please note that all of the times on our website are in Eastern time.


How much will the virtual conference cost?

The cost for Association Members to attend is $125 (USD) and $175 (USD) for Non-Members. 

What does this price include?

The above pricing is per person and includes access to all virtual sessions and presentations ocurring over all five days of the virtual conference as well as to the recorded sessions after the fact.

Can I Buy a One Day Pass?  

The 2020 Virtual Conference only accommodates full registrations, and we are unable to offer one day passes. June 25th, our free day for all Association Members to attend, is the only single-day option we currently offer.

Can I share access details or my computer screen with others?

No. For cost and experience purposes, we ask that individual staff at our member organizations use the honor system and purchase a registration for themselves alone and avoid sharing access with fellow colleagues who have not paid to attend. We sincerely thank you for your understanding and cooperation in these efforts.

What if I experience technical difficulties during the virtual conference?

Don't panic! Due to the nature of virtual events, we fully expect that will be there questions and various technical issues throughout the conference. Feel free to contact us at or 610-708-3010 if you need any assistance. If you happen to miss your session due to unsolvable technical issues, you will still have access to the recorded version.

When Will I Receive Access to the Session Recordings? 

Most, if not all, post-event slides and recordings are now available to view in the Virtual Conference portal. Simply access this portal through our website homepage or upper menu and log in using your Association membership credentials. Contact or 610-708-3010 with any questions.

How is the Association handling Accessibility needs for the Virtual Conference?

The Association is committed to making the Virtual Conference accessible to all. All sessions and recordings will be closed captioned. While registering, you will be prompted to indicate any accessibility needs. We will follow up with you prior to the meeting to provide resources or obtain more information. If you require specific accommodation not listed here, please contact

What are the Association's refund policies for this event?

All refund or cancellation requests must be made in writing to the American Public Gardens Association.

Refund Schedule:

5/25/2020-6/24/2020: The Association will refund registration fees less a $25 processing fee. 

After 6/25/2020: There are NO REFUNDS available after the conference starts. Since all registrants will have access to recorded sessions after the conference, there will be no refunds given for technical difficulties encountered during the conference’s livestreams.  

Who can I contact if I have further questions about the refund policy?

Please direct all questions regarding payment to or 610-708-3010.

Who can I contact if I want to become a Member?

For membership information, visit our website or feel free to contact Jamie Recio, Member Development Manager, at 610.708.3014 or (To receive the discounted rates, membership dues must be received with or prior to your registration.) 

Are there other policies the Association has regarding the Virtual Conference?

Yes! See below for our Anti-Harrassment and Attendee List Scam Policies:

Anti-Harrassment Policy

The American Public Gardens Association is dedicated to providing a harassment-free experience at Association events. We seek to provide a conference environment in which diverse attendees learn, network, and enjoy the company of other attendees in a professional environment. The Association does not tolerate harassment in any form. Discriminatory language, behavior, or imagery that renders discomfort in others is not appropriate. Those who violate these standards risk being immediately barred from further event participation or referred to appropriate authorities.

The Association and Inclusion, Diversity, Equity, and Accessibility

Attendee List Scam Warning

A common occurrence that can come with large industry conferences and trade shows in recent years, is the possibility that outside companies may contact attendees, sponsors, and exhibitors, claiming to offer our attendee lists. Please be advised, that no company has our permission to distribute or sell any email lists of attendees for our events. How did they get your email address? Software programs can crawl websites in search of email addresses that are listed on them (identifiable by the “@” sign). 

If you receive an email offering to sell you a list of conference attendees, DO NOT respond to it. By responding–even with a request to unsubscribe–you confirm that your email address is a valid one, which may increase the likelihood that you’ll be contacted again. 


Who can I contact if I have further general questions about the virtual conference?

Feel free to contact us at or 610-708-3010 if you can't find the answer to your question here.


Thank you for stopping by! we look forward to seeing you (virtually) again soon.



(Photo credit: Thomas Bollinger Photography)